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Contact Us

Please take a look at our FAQ's below. If you still need help, please get in touch!

A Long's Story

Dixons Shopping Centre,

159 Reepham Road,



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Frequently Asked Questions

  • What are processing times?
    This is the amount of time we need before we dispatch your order. This amount of time varies from product to product so please check each individual product page for more information. If you are ordering more than one product, everything will be dispatched according to the largest processing time within that order. For example, if you order a paper rose, the processing time is 1 -3 working days. If you also order a bouquet and the processing time is 1 - 5 days. Please expect your entire order to be processed within 1 - 5 days. If you have any questions, please get in touch! We are always happy to help!
  • Are all your products handmade?
    In short, yes! However, not all our products are handmade by us. We have partnered with some amazing companies that print our designs on their products. We also stock various bookish brands that make their own products.
  • When will I receive my Tree-Nation gift certificate?
    Please allow up to 48hrs for your certificate to be sent to you. If you haven't received it within this timeframe, please get in touch and we will do our best to help!
  • I need my order by a specific date, can you help?
    Of course! However, please get in touch prior to ordering with the date you require your order by. We can then advise on whether this can be achieved and what the best shipping method would be. If you fail to get in contact prior to ordering, please let us know as soon as possible to discuss further.
  • Can I collect my order?
    Absolutely! Please make sure you select collection during checkout. We will notify you when your order is ready to be collected.
  • I am getting married, can you help?
    Of course! Please take a look at our wedding collection. If there isn't something there that suits your requirements, please get in touch via our Request a Bespoke Order Form. Please try to include as much information as possible so we can send your a non-obligatory quote. If we have any questions, we will let you know! We look forward to working with you!
  • Wholesale Enquiries
    If you are a retailer and would like to stock our items, please get in touch! We offer low minimum order value of £150 and order quantity of 3!
  • Do you accept returns?
    Of course! We understand that sometimes you might receive your order and it is just not right for you! However, we do have some conditions that need to be met: Unfortunately, we are unable to accept returns on all custom and personalised orders. As you can appreciate, these orders have been made specifically for you so they wouldn't be able to be resold. To find out more information, please click here to see our returns policy.
  • Can I cancel my order?
    Yes, providing you get in touch within 24hrs. After this time period, unfortunately we cannot guarantee this however, we will do our best to help!
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