Privacy & Cookie Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through www.alongsstory.com or its related sites and services.

1. Personal Information we collect

To fulfill your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for example a custom order), if you contact us directly.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

2a. as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

2b. when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

2c. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

(1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
(2) Compliance with the Wix.com Ltd and their Terms of Use. I use your information as necessary to comply with our obligations under the Wix Terms of Service.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Wix - We share information with Wix (our website provider) as necessary to provide you our services and comply with my obligations under Wix Terms of Service.

Service providers - We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers - If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Social media - We may share your username, reviews and any photos you have posted of your items following your expressed permission.

Compliance with laws - We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

If we expand or merge with another business we may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

6a. Access.

You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

6b. Change, restrict, delete.

You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

6c. Object.

You can object to:

(i) our processing of some of your information based on my legitimate interests, and

(ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

6d. Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. Changes to our Privacy Policy

This Privacy Policy was updated in May 2023. We may update it from time to time, so we recommend that you check back here occasionally. If we make changes, we think may affect you significantly, particularly if they could have an impact on the choices you have made about marketing, we'll provide you with a prominent notice by the most appropriate medium, so you know about the changes before they happen.

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8. How to Contact Me
We love hearing from you, and your point of view is of the utmost importance to us. Please contact us if you have any questions or feedback on our Privacy Policy, or if you have a complaint, would like us to stop using your information or want to exercise any of your rights as set out above.

Please contact us email to contactus@alongsstory.com or please write to us:

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A Long's Story

Dixons Shopping Centre

158-159 Reepham Road

Norwich

NR6 5PA